A documented repair workflow, inside Shopify POS.

ClaimTag runs repairs from drop-off to pickup for Shopify retailers. Photos and condition at intake, estimates your customer approves, status updates they actually receive, and a printed claim tag with a QR code. Keep Shopify; add a repair record that holds up.

Chain of custody

Condition photos, serial numbers, accessories, and the customer's sign-off — captured at drop-off and kept for the record.

Estimates & approvals

Itemized estimates your customer approves from their phone. Every version and change order is preserved, never overwritten.

Notifications you can prove

Email and text status updates with a per-message delivery trail — sent, delivered, opened — so “we told them” is a screenshot, not a guess.

Printed claim tags

A receipt-sized tag with a QR code to a private, no-login status page — so customers can check progress any time.

How customer updates work

Customers receive repair-status updates by email and, where the shop enables it, text message. They opt in in person at the counter when they drop off an item and provide their own contact details, and every message links to a private status page for their repair. Messages are transactional only — no marketing. See our Privacy Policy for how this information is handled.